03 maart 2021
By Luuk Glaser
The Orchestration of Dynamic Capabilities within Shared Service Centers

The specific aim of the thesis is to investigate bundling and centralizing the service-delivery model into SSCs and the effect on SSC’s dynamic capabilities. The above chapter has introduced the current literature on SSCs which presents three major lacks. (i) The outcome of developing the SSC solely is an underestimated perspective in the literature. (ii) In practice SSCs are emerging as a bundling strategy for support services, but the void within the academic literature is large. (iii) The lack of public available data causes researchers to bypass empirical tests and focus on broad areas to study. In relation to the latter issue this research aims to empirically investigate data with impactful external validity among the emerging SSC topic in relationship to fundamental theories within strategic management.
Door: Luuk Glaser